Revolutionising Contact Centre Operations With AI Powered Email Automation
Accelerate Your Business
with AI Innovation
With Ardanis, you can slash Average Handling Times whilst ensuring reliable responses with customisable guardrails. Contact centres assisted by our AI immediately record significant value, reducing operational costs while improving AHT and FCR.
Ready to transform your contact centre? Contact us for a demo.
AI-Powered Email Solution Improving First-Contact Resolution and reducing Average Handling Time
Ardanis helps contact centres dramatically improve first contact resolution (FCR) so each agent directly elevates customer satisfaction. Combining a consultative approach, incorporating your business knowledge and working methods to deliver a unique customised AI solution that…..
The Challenge
In today’s demanding customer service landscape, contact centres face growing email volumes and increasing customer expectations so must strive for high first-contact resolution (FCR) rates. They’re forced to navigate disconnected systems, piecing together customer information from scattered sources. This constant search for data critically delays their ability to provide accurate and timely solutions with AI they could….
The Solution – Automated AI Email Processing
Ardanis’ AI intelligent email processing solution automates email handling, message classification and extracts critical information to provide agents with quick, relevant insights. Contact agents can…..
Key Benefits
With our tailored approach, customers experience a significant decrease in the average handling time and a significant increase in first-call resolution. Average Handling Time (AHT) standard is 7 to 10 minutes. We can reduce your AHT to …
AI-Powered Email Solution Improving First-Contact Resolution and reducing Average Handling Time
Ardanis helps contact centres dramatically improve first-contact resolution (FCR) so each agent directly elevates customer satisfaction.
We automatically classify, prioritise, and route email processing and integrate them with your service desk software, internal systems, and CRMs to deliver consistent responses aligned with your style and tone.
Our AI solution is continuously self learning and improving content responses to evolve with your products and services.
We combine a consultative approach, incorporating your business knowledge and working methods to deliver a unique customised AI solution that dramatically reduces your average handling time (AHT)
This approach creates a novel solution that brings to life the possibility of scaling high-performance contact centre teams to unprecedented efficiency
At Ardanis, our mission is to partner with and help our clients build beautiful solutions that are easy to work with and produce concrete business results.
With scalable, well-designed, and expertly built solutions, our customers can confidently scale today to meet the challenges of tomorrow.
The Challenge
In today’s demanding customer service landscape, contact centres face growing email/ticket volumes and increasing customer expectations so must strive for high first-contact resolution (FCR) rates.
Contact centres face growing email/ticket volumes and increasing customer expectations
Customer Service Advisor turnover, hiring and training is costly and time-consuming
Human error and inconsistency in email processing negatively impact FCR and CSAT scoring
Service Level & Response times increase due to increased volumes and complexity of enquiries
AHT standard is 7 to 10 minutes, but can vary by industry.
Agents face a relentless flood of emails, fielding inquiries that range from simple questions to complex technical problems.
They’re forced to navigate disconnected systems, piecing together customer information from scattered sources when they could use Ardanis AI to collate client information and contextualise the response for the agent.
This constant search for data critically delays their ability to provide accurate and timely solutions.
The inconsistent experiences make customers feel like their time is not valued
The Solution - Automated AI Email Processing
Intelligent email processing automates email handling, message classification and extracts critical information to provide agents with quick, relevant insights. With this support contact agents can easily scale.
Ardanis combines human creativity and relationship building with the ability to chain complex workflows, data, and integration across multiple platforms to deliver concise contextual responses and adapt and be configured to fit your business requirements.
Seamless Integration: consolidates customer information by connecting to your existing knowledge bases, helpdesk software, and CRMs.
AI-Powered Automation: automates email classification, prioritisation, and routing, providing agents with instant insights.
Agent Empowerment: surfaces relevant knowledge and suggests AI-generated responses for quick, accurate issue resolution
Customisable Workflows: adapts to your specific processes, ensuring maximum efficiency and seamless integration.
Robust Governance & Security: prioritises data security and compliance leveraging robust industry standards and Azure Cloud Services.
Scalable & Resilient Architecture: the design leverages modern technologies for performance and growth.
Ideal for High-Volume, Complex Inquiries: excels in environments burdened by email volume and technical product support.
Prioritises Exceptional Customer Experience: boosts CSAT scores with faster, more consistent email responses.
Continuous Learning: Ardanis’ AI improves over time, adapting to new patterns and customer interactions for increasing accuracy.
Cost-Effective Support: reduces operational costs by automating email handling and empowering agents to resolve issues faster.
Key Benefits
AHT standard is 7 to 10 minutes. With our tailored approach, customers experience a significant decrease in the average handling time and a significant increase in first-contact resolution.
Our tailored approach simplifies the process of integrating AI automation and reduces AHT to seconds.
We provide consistent, tailored solutions to ensure that contact centre agents feel confident responding in seconds with accurate, clear, and on-brand messages that will meet customers’ expectations, even during peak demand.
Over and above that, customers will experience the following additional benefits.
Boosted FCR Rates: Increase first-contact resolutions for superior customer satisfaction.
Reduced Costs: Lower email handling costs, optimise agent resources for complex tasks.
Scalable, Efficient Support: Adapt to volume fluctuations and handle complex inquiries.
Reliable Experiences: Ensure consistent, professional, and safe responses to elevate CX.
Seamless Integration: Centrally access information by connecting to existing systems.
AI-Powered Responses: Generate curated responses with quality controls and continuous improvement.
AI-Powered Contact Centre Efficiency Leverages multiple AI types for nuanced, personalised customer service.
Technologies
Our AI solutions leverage the latest tools and techniques, ensuring our clients benefit from cutting-edge capabilities. Here’s how we stay ahead of the curve:
Selecting the Right Tooling:
Our team carefully selects the most suitable tools and technologies for AI LLM development. We evaluate and choose tools with robust features, scalability, and compatibility with large language models. By leveraging the right tooling, we deliver high-performance, efficient, and reliable solutions tailored to your unique requirements.
Open-Source Innovations:
Open-source frameworks and libraries play a crucial role in advancing AI technologies, and we harness the power of these community-driven efforts to enhance our solutions. By embracing open-source advancements, we ensure that our clients benefit from the collective knowledge and expertise of the AI community.
By combining the proper tooling, keeping up-to-date with commercial and open-source advancements, and fostering a culture of continuous learning and research, we ensure that our AI LLM solutions are at the forefront of innovation.
Why Choose Us?
Leaders in Large Language Models (LLM):
We are at the forefront of the industry when it comes to leveraging Large Language Models. With our deep expertise and experience, we harness the power of these advanced AI models to deliver groundbreaking solutions for your business.
Business-Centric Approach:
We understand the unique challenges businesses face in today’s competitive landscape. Our solutions are designed with your business objectives in mind, focusing on driving value, enhancing efficiency, and providing a distinct competitive advantage.
Cutting-Edge AI Technologies:
We stay up-to-date with the latest advancements in Large Language Models and natural language processing techniques. By leveraging state-of-the-art AI technologies, we ensure you benefit from the most advanced and accurate solutions available.
Tailored Solutions for Your Business:
We recognize that every business is different. That’s why we work closely with you to understand your specific needs, goals, and pain points. Our team develops tailored LLM solutions that align with your unique requirements, delivering results that truly make a difference.
Data Privacy and Security:
We prioritize the privacy and security of your data. With sensitive legal documents and information at stake, we implement robust data protection measures and adhere to strict security protocols to ensure the confidentiality and integrity of your data.
Collaborative Partnership:
We believe in building strong collaborative partnerships with our clients. From the initial consultation to ongoing support, we value open communication and actively involve you in the development process. Your feedback and insights are integral to the success of our collaboration.
Proven Track Record:
Our track record speaks for itself. We have a proven history of delivering successful Large Language Model solutions to businesses across various industries. Our satisfied clients testify to our expertise, professionalism, and ability to deliver exceptional results.
Cost-Effective Solutions:
We understand the importance of cost-effectiveness. Our LLM solutions are designed to optimize processes, automate tasks, and improve operational efficiency, resulting in cost savings for your business. We ensure that you achieve a strong return on your investment.
Choose us as your trusted partner in harnessing the power of Large Language Models. Experience our leadership, tailored approach, cutting-edge AI technologies, and commitment to your success. Contact us today to unlock the transformative potential of LLM for your business.